Privacy Policy

1. Privacy at a Glance

a. General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on the subject of data protection can be found in our Privacy Policy set out below.

b. Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find the operator's contact details in the Legal Notice (Imprint) of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may include, for example, data that you enter into a contact form.

Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system, or time the page was accessed). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right at any time to receive free information about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. You can contact us at any time at the address stated in the Legal Notice regarding this and any other questions relating to data protection.

Furthermore, you have the right to lodge a complaint with the competent supervisory authority. Under certain circumstances, you also have the right to request the restriction of the processing of your personal data. Details can be found in this Privacy Policy under "Right to Restriction of Processing."

2. Hosting

External Hosting

This website is hosted by an external service provider (hoster). Personal data collected on this website is stored on the hoster's servers. This may include, in particular, IP addresses, contact requests, metadata and communication data, contract data, contact details, names, website accesses and other data generated through the use of a website.

The hoster is used for the purpose of fulfilling our contractual obligations towards potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 (1) (f) GDPR). Our hoster will process your data only to the extent necessary to fulfil its service obligations and will follow our instructions regarding this data.

Conclusion of a Data Processing Agreement

To ensure data protection-compliant processing, we have concluded a Data Processing Agreement with our hoster.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable statutory data protection regulations and this Privacy Policy.

When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the Internet (e.g. when communicating by email) may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information on the Controller

The controller responsible for data processing on this website is:

ZOVEC Diagnostics

Carl-Reuther-Str. 1
68305 Mannheim
Germany

Telephone: +49-621-76441010

Email: [official ZOVEC Diagnostics email address]

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You may withdraw consent that you have already given at any time. An informal notification by email is sufficient for this purpose. The lawfulness of the data processing carried out prior to the withdrawal remains unaffected by the withdrawal.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 (1) (E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 (1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEN NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 (2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be carried out where technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this website uses SSL or TLS encryption.

You can recognise an encrypted connection by the browser's address bar changing from "http://" to "https://" and by the padlock symbol appearing in your browser's address bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Deletion and Correction

Within the scope of the applicable statutory provisions, you have the right at any time to receive free information about your stored personal data, its origin and recipients, and the purpose of data processing, and, where applicable, the right to have this data corrected or deleted.

You can contact us at any time at the address stated in the Legal Notice regarding this and any other questions concerning personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address stated in the Legal Notice for this purpose.

The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.

• If the processing of your personal data was/is unlawful, you may request the restriction of data processing instead of deletion.

• If we no longer need your personal data, but you require it for the establishment, exercise or defence of legal claims, you have the right to request restriction of processing instead of deletion.

• If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your interests and ours. Until it has been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may, apart from being stored, only be processed with your consent or for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.

4. Data Collection on This Website

Cookies

Our websites use so-called cookies in some cases. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our services more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after you leave the website. Other cookies remain stored on your device until you delete them. These cookies allow us to recognise your browser the next time you visit our website.

You can configure your browser so that you are informed when cookies are being set and allow cookies only on a case-by-case basis, accept cookies for certain cases or generally reject them, as well as activate the automatic deletion of cookies when closing the browser.

If cookies are disabled, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions requested by you (e.g. shopping cart functionality) are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services.

If corresponding consent has been requested (e.g. consent to store cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent may be withdrawn at any time.

Where other cookies (e.g. cookies for analysing your browsing behaviour) are stored, these will be addressed separately in this Privacy Policy.

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• Browser type and browser version

• Operating system used

• Referrer URL

• Host name of the accessing computer

• Time of the server request

• IP address

This data is not combined with other data sources.

This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website. For this purpose, the server log files must be recorded.

Contact Form

If you send us enquiries via the contact form, the information you provide in the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of any follow-up questions.

We will not pass this data on without your consent.

The processing of this data is based on Art. 6 (1) (b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for carrying out pre-contractual measures.

In all other cases, processing is based on our legitimate interest in effectively handling enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if consent has been requested.

The data you enter into the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your enquiry has been fully processed).

Mandatory statutory provisions, particularly statutory retention periods, remain unaffected.

Enquiries by Email, Telephone or Fax

If you contact us by email, telephone or fax, your enquiry, including all personal data resulting from it (name, enquiry), will be stored and processed by us for the purpose of handling your request.

We will not pass this data on without your consent.

The processing of this data is based on Art. 6 (1) (b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for carrying out pre-contractual measures.

In all other cases, processing is based on your consent (Art. 6 (1) (a) GDPR) and/or our legitimate interests (Art. 6 (1) (f) GDPR), as we have a legitimate interest in effectively handling enquiries addressed to us.

The data you send to us through contact enquiries will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your enquiry has been fully processed).

Mandatory statutory provisions, particularly statutory retention periods, remain unaffected.

Registration on This Website

You may register on this website in order to use additional functions of the website. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered.

The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.

For important changes, such as changes to the scope of the service or technically necessary changes, we use the email address provided during registration to inform you in this way.

The processing of the data entered during registration is carried out for the purpose of implementing the user relationship established through registration and, where applicable, for initiating further contracts (Art. 6 (1) (b) GDPR).

The data collected during registration will be stored by us for as long as you are registered on this website and will subsequently be deleted. Statutory retention periods remain unaffected.

Processing of Data (Customer and Contract Data)

We collect, process and use personal data only to the extent necessary for the establishment, content or modification of the legal relationship (master data).

This is based on Art. 6 (1) (b) GDPR, which permits the processing of data necessary for the fulfilment of a contract or for carrying out pre-contractual measures.

We collect, process and use personal data relating to the use of this website (usage data) only to the extent necessary to enable the user to use the service or to charge the user for the service.

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data Transfer upon Conclusion of Contracts for Services and Digital Content

We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the financial institution commissioned to process payments.

No further transfer of data will take place unless you have expressly consented to such transfer.

Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The legal basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data necessary for the fulfilment of a contract or for carrying out pre-contractual measures.

5. Third-Party Content on the Website

Our website integrates content from other providers. This may include pure content elements (e.g. news and updates), widgets (functions such as booking systems), or fonts and technical libraries.

For technical reasons, this is done by loading this content from other servers through your browser.

In this context, the IP address currently used by your browser and the browser used by the requesting system are transmitted. Please refer to the respective privacy policies of the third-party providers in this regard.

Bing Maps Route Planner

We use interactive maps from Microsoft Bing Maps (Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. Telephone: +1 (425) 882 8080) on our website so that you can view our location or plan a route to our premises.

When using this service, various persistent cookies are set by the provider. You can prevent this through your browser settings (opt-out).

If you use the service, various data will be transmitted to the provider. An overview of this data can be found in the provider's Terms of Use:

Microsoft Bing Maps – Terms of Use and in its Privacy Policy:

Microsoft Privacy Statement

If you are logged in to the relevant services, including outside this website, you may be identified by these providers.

Please inform yourself about the providers' terms of use and privacy policies regarding this possibility.

We have no influence over the nature and extent of the data processed by this service, the manner in which it is processed and used, or the transfer of this data to third parties. We also have no effective means of controlling this.